999vd's Privacy Policy — Your information is completely secure

1. Introduction

999vd ("we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the 999vd website or app, why we collect it, and how we use and protect it.

By registering on or using 999vd, you agree to this Privacy Policy. This policy is an integral part of our terms and conditions.

2. What Information We Collect

999vd collects information in several ways. The details are described below:

2.1 Information Provided at Registration

When you create an account on 999vd, we collect the following information:

• Full name (as per National ID)
• Date of birth and age verification details
• Active mobile number
• Email address (if applicable)
• Chosen username and password (encrypted)

2.2 KYC Verification Information

The following information may be required for security and legal compliance purposes:

• National ID (NID) or passport copy
• Proof of Address
• Selfie or facial photo (for identity confirmation)

2.3 Financial Transaction Information

Transaction records are maintained for all deposits and withdrawals. However, payment card numbers and mobile banking PINs are never stored.

2.4 Automatically Collected Information

The following information is collected automatically while you use the platform:

3. Why We Collect This Information

999vd collects your information for specific, legitimate purposes. The details are outlined below:

• Service Delivery: To facilitate account creation, process deposits and withdrawals, and ensure a smooth gaming experience.
• Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Fraud Prevention: To detect multiple accounts, bot usage, or unusual activity.
• Customer Support: To properly address your complaints or queries.
• Promotions & Bonuses: To send you relevant offers — but only with your consent.
• Legal compliance: To comply with applicable laws and licensing requirements.
• Platform Development: To analyze and improve the quality of games and services.

4. Who Your Information Is Shared With

999vd does not typically share your information externally. However, data may be shared in limited, specific circumstances:

4.1 Payment Service Providers

Only the minimum necessary information is shared with bKash, Nagad, or other payment gateways to complete your transaction. These partners maintain their own privacy policies.

4.2 Legal Authorities

Data may be disclosed to government or regulatory authorities when required by court order, investigation, or legal obligation.

4.3 Security & Fraud Prevention

Limited data may be shared with security partners to prevent fraud, hacking, or other unlawful activity.

5. Cookie Policy

Cookies are small text files stored in your browser. 999vd uses cookies for the following purposes:

• Essential Cookies: Maintaining your login session and ensuring platform security — these cannot be disabled.
• Functional cookies: Remembering your preferences (language, theme).
• Analytics Cookies: Understanding which games or pages are most popular — this is entirely anonymous data.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

6. Data Security Measures

999vd uses industry-standard technology and practices to keep your information secure:

• TLS 1.3 / SSL protocols are applied to all connections — data transmission is fully encrypted.
• Passwords are stored using bcrypt hashing — even we cannot read them.
• Firewall and intrusion detection systems are active on all servers.
• Database access is restricted to authorized personnel only, with two-factor authentication required.
• Regular security patches and software updates.
• Third-party penetration testing conducted at least once a year.

7. Data Retention Period

999vd does not retain your data longer than necessary. General guidelines are outlined below:

• Account information: For the duration of the active account + 5 years after closure (for legal compliance).
• Transaction Records: 5 to 7 years (as required by financial regulatory authorities).
• KYC documents: Up to 5 years after account closure.
• Log Files: 90 days to 1 year (depending on type).
• Marketing Consent: Until consent is withdrawn.

Once the retention period ends, data is securely deleted or anonymized.

8. Your Rights

You have several important rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

9. Minors

999vd strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors. If an account is found to have been registered with a false age, all associated data will be deleted and the account will be closed.

If you suspect a minor is using our platform, please report it to [email protected]. We will take immediate action.

10. Privacy Policy Changes

999vd reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page. For significant changes, registered members will be notified via in-app notification or message.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11. Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please contact us:

We believe transparency is the foundation of trust. Feel free to ask us anything directly — we will answer honestly.